Refund Policy

Last updated: 2026-08-28

Overview

We want you to pay only when the tool delivers. Every file can be previewed for free before you spend anything — a 30-second cleaned preview, no sign-up required — so you always know what you are getting before you buy.

Minutes Packs (One-Time Purchases)

• Not processed yet: if your payment succeeded but you have not unlocked or downloaded any full file with the purchased minutes, you can request a full refund within 14 days of purchase.
• Partially used: if you have consumed part of a pack, we refund the unused portion proportionally, minus a small processing fee where applicable.
• Fully consumed: packs that have been fully used are not refundable.

PRO Subscription (Monthly)

• You can cancel at any time from Settings → Billing. Cancellation stops the next renewal; you keep access until the end of the current billing period.
• First-month guarantee: if your first PRO month did not meet expectations, contact us within 14 days of the first charge for a full refund of that month.
• Renewals are refundable within 14 days only if no minutes from that renewal period were used.

Failed Processing

If the noise removal fails after you unlocked a file (technical error on our side), the consumed minutes are automatically returned to your balance — no refund request needed. If the automatic return does not happen, contact us and we will restore them manually.

How to Request a Refund

Email us from the address used on your account with:

• Your account email and the order date
• The product (minutes pack or PRO) you want refunded
• A short reason (optional, but it helps us improve)

We review requests within 3 business days and issue approved refunds to the original payment method. Depending on your bank, it may take 5–10 business days to appear.

Non-Refundable Cases

• Accounts terminated for abuse of the service or the free preview
• Purchases made with promotional or invite credits
• Refund requests made more than 14 days after the charge (except failed processing)

Contact

Refund requests: email support@removebackgroundnoise.com from the address used on your account, or use the support widget on the site. Please include your account email so we can locate the order quickly.